Anyone who acquires first-class products also expects first-class service – both before and after their purchase. This is why our services are tailored to the specific needs of each individual Fuchs customer, much like our material handling machines. In other words, you can rest assured that every Fuchs® material handling machine is accompanied by the certainty that you will be able to use it reliably.
Comprehensive documentation and useful servicing support, not to mention our mobile service unit, help dealers perform maintenance and repairs quickly and professionally on site. For emergencies and other urgent cases, service partners have access to a hotline outside normal business hours.
Training and workshops
The global Fuchs service network serves as an interface between user and manufacturer. Highly-qualified technical advice experts and technicians are available to answer any questions that users might have with regard to Fuchs® material handling machines. Moreover, in order to ensure that their skills and know-how are always up to date, these experts participate in a fine-honed training and workshop program at the Fuchs® training center that sees around 450 participants every year. Our specially trained service technicians maintain our relationships with our service partners and provide them with support in order to help them solve any especially challenging tasks.
Quick parts service
In the rare case that it is needed, it needs to be done quickly. This is why the Terex Group has set up a state-of-the-art spare parts warehouse in Rothenburg ob der Tauber that handles around 47,000 spare part shipments a year. 95 percent of deliveries are shipped within 24 hours.